Shipping
Shipping Policy
At Inc. Box 107, we aim to provide fast, reliable, and cost-effective shipping for all orders. This shipping policy outlines how we handle domestic and international deliveries, shipping costs, and other important information related to your purchase. Our policy is compliant with Australian Consumer Law to ensure your rights are protected.
Domestic Shipping (Australia)
We ship orders across Australia using reputable carriers to ensure safe and timely delivery.
Standard Shipping:
- Estimated delivery time: 3-7 business days (metro areas)
- For regional and remote areas, please allow additional time.
Express Shipping:
- Estimated delivery time: 1-3 business days (metro areas)
- Faster delivery option at an additional cost.
Free Shipping: We offer free standard shipping on orders over $X within Australia. For orders below this threshold, standard shipping rates will apply, which are calculated at checkout based on your location.
International Shipping
We are pleased to offer worldwide shipping to most countries.
Estimated Delivery Times:
- Standard international shipping: 7-14 business days
- Express international shipping: 3-7 business days
Delivery times may vary depending on your country’s postal service and customs processes. All international orders will be provided with tracking information for your convenience.
Customs and Duties: Please be aware that international orders may be subject to import duties, taxes, and other customs charges. These are the responsibility of the recipient, as they are determined by your country’s customs regulations.
Order Processing Times
We aim to process and dispatch all orders within 1-2 business days from the date of purchase. Orders placed on weekends or public holidays will be processed the next business day.
If there are any unexpected delays in shipping or processing your order, we will notify you via email.
Shipping Costs
Shipping costs are calculated based on the size, weight, and destination of your order. The exact shipping cost will be displayed at checkout before you complete your purchase.
- Standard domestic shipping: From $X
- Express domestic shipping: From $X
- International shipping: From $X (varies by country)
Tracking Your Order
Once your order has been shipped, we will send you a confirmation email with tracking details. You can use this information to monitor the status of your delivery. If you do not receive your tracking number, please contact us at info@incbox107.com.
Delivery Issues and Delays
While we work hard to ensure your order arrives on time, delivery times are estimates and not guaranteed. Factors beyond our control, such as carrier delays, weather, or customs inspections, may affect your delivery.
If your order is delayed or lost in transit, please contact us as soon as possible. We will work with our carriers to resolve the issue and ensure you receive your items.
Lost or Damaged Goods
Under Australian Consumer Law, you are entitled to a refund, replacement, or repair for items lost or damaged during shipping. If your package arrives damaged or if you believe your order has been lost, please contact us at info@incbox107.com with your order number and photos (if applicable).
We will assess the situation and either replace the items or provide a refund, depending on the circumstances.
Incorrect Shipping Information
Please ensure that the shipping information you provide is accurate. Inc. Box 107 is not responsible for orders that are delayed or undelivered due to incorrect shipping addresses.
If you realize that your shipping details are incorrect after placing your order, please contact us immediately at info@incbox107.com. We will do our best to update the information before the order is shipped.
Failed Delivery or Unclaimed Packages
If an order is returned to us due to an incorrect address, unclaimed package, or refusal to pay customs duties (for international orders), the customer will be responsible for the cost of reshipping the item.
Contact Us
For any questions about shipping, delivery times, or tracking your order, please reach out to us:
Email: info@incbox107.com
Thank you for choosing Inc. Box 107! We are dedicated to providing you with reliable shipping and great service, no matter where you are in the world.