FAQs
Product-Related FAQs:
What kind of products does Inc. Box 107 offer?
- We offer a wide variety of merch, including graphic tees, hoodies, accessories, and more, all inspired by skateboard culture and punk style with a touch of humor.
Are your products unisex?
- Yes, most of our designs are unisex, focusing on fit and style rather than gender. Check our sizing guide for more details.
What is the vibe or style of your apparel?
- Our apparel channels skateboard-punk vibes with bold designs, edgy graphics, and a hint of humor for a unique, rebellious style.
What sizes do your products come in?
- We offer a wide range of sizes to fit all body types. Each product page includes a detailed sizing chart for reference.
Do you offer plus-size options?
- Yes! We believe in inclusivity, and many of our items come in extended sizes. Check the product pages for available sizes.
How can I find the right size?
- We provide detailed sizing charts for every product to help you find the perfect fit. If you’re unsure, contact our customer service team for guidance.
What material are your products made from?
- Our apparel is crafted from high-quality, durable materials designed for comfort, style, and longevity. Specific material information is available on each product page.
Do you release limited edition items?
- Yes! We drop exclusive, limited-edition pieces from time to time, so keep an eye out for these collections!
Company and Brand FAQs:
What is Inc. Box 107 all about?
- Inc. Box 107 is a lifestyle brand inspired by skateboard culture, punk grit, and a dash of humor. We create edgy, bold apparel for those who aren’t afraid to push boundaries and express themselves.
Where is Inc. Box 107 based?
- We are proudly based in Noosa Heads, Noosa Sunshine Coast, Queensland and ship both domestically within Australia and internationally.
How can I get in touch with Inc. Box 107?
- You can reach us via email at info@incbox107.com or through our contact form on the website. We’re happy to help with any inquiries or issues!
Shipping and Delivery FAQs:
Do you offer international shipping?
- Yes! We ship worldwide. Shipping times and costs will vary depending on your location and shipping method chosen.
How long does shipping take?
- For orders within Australia, standard shipping takes 3-7 business days, and express shipping takes 1-3 business days. International orders typically take 7-14 business days, depending on your location.
How much does shipping cost?
- Shipping costs are calculated at checkout based on the destination and the weight of your order. We also offer free shipping on orders over $100 within Australia.
Can I track my order?
- Yes! Once your order is shipped, we’ll provide you with a tracking number so you can monitor its progress.
What should I do if my order is delayed or lost?
- If your order is delayed or seems to be lost, contact us at inc.box107@gmail.com, and we’ll work with the shipping provider to resolve the issue.
Do I need to pay customs or import duties for international orders?
- Yes, any customs or import duties are the responsibility of the customer and are determined by your country’s regulations.
What happens if I provide an incorrect shipping address?
- Please contact us as soon as possible if you realize you’ve entered an incorrect address. We’ll do our best to update it before the order ships. If the package is already on its way, additional shipping fees may apply.
Returns and Refunds FAQs:
What is your returns policy?- We accept returns for faulty, incorrect, or defective items within 30 days of delivery. Items must be in original, unworn condition with tags attached. Check out our Returns Policy for more details.
Can I return an item if it doesn’t fit?
- Yes, we offer exchanges for sizing issues, provided the item is in its original condition. Return shipping costs will be the responsibility of the customer, unless the item is faulty.
Do you offer refunds?
- Yes, we offer refunds for faulty or incorrect items. Once we receive and inspect the returned item, we’ll process your refund to the original payment method within 5-10 business days.
How do I initiate a return or exchange?
- Simply contact us via info@incbox107.com with your order number and details about the return. We’ll provide instructions for sending the item back.
Who pays for return shipping?
- If the item is faulty or incorrect, we cover the return shipping costs. For exchanges due to sizing or other reasons, the customer is responsible for return shipping.
Can I return sale items?
- Sale items are non-refundable unless they are faulty. Please refer to our Returns Policy for further details.
Payment and Order FAQs:
What payment methods do you accept?
- We accept all major credit cards, PayPal, and other secure payment methods. Payment options will be available at checkout.
Is my payment information secure?
- Yes, we use secure encryption technology to protect your payment details. Your privacy and security are our top priorities.
Can I cancel or change my order after it’s been placed?
- We aim to process orders quickly, but if you need to cancel or make changes, contact us as soon as possible. If your order hasn’t shipped yet, we’ll do our best to accommodate your request.
Do you offer gift cards?
- Yes, we offer digital gift cards, which can be purchased on our website. They’re the perfect gift for someone who loves edgy, skate-inspired fashion!
Privacy Policy FAQs:
How is my personal information used?
- We only use your information to process and ship your order, as well as to keep you updated with our latest products if you opt-in to our newsletters. Check out our Privacy Policy for more details.
Do you share my personal information with third parties?
- We respect your privacy and do not share your personal information with third parties, except where necessary to complete your order (e.g., shipping providers). For more information, read our Privacy Policy.
How do I unsubscribe from marketing emails?
- You can unsubscribe from our mailing list at any time by clicking the “unsubscribe” link in the emails or contacting us directly.
General FAQs:
Do you collaborate with artists or skaters?
- Yes! We love collaborating with local artists and skaters to create exclusive, limited-edition pieces. Stay tuned for upcoming collaborations.
Do you have a physical store?
- Currently, we’re an online-only store, but we’re always looking for ways to expand. Be sure to follow us for any updates!